tkegm Responsible Gaming — Your Protection Is Our Priority
tkegm believes that entertainment should always be controlled and enjoyable. Our tools and guidelines are here to help keep you safe.
What Is Responsible Gambling?
Online gaming should be an enjoyable activity — not a source of stress. tkegm's responsible gaming policy gives players the opportunity to play mindfully and within their limits. We believe every user has the ability to make the right decisions for themselves, and our platform provides all the tools needed to support those decisions.
Gambling becomes a problem when it goes out of control. Financial loss, damage to family relationships, or increased stress are signs that help is needed. tkegm is committed to standing by you at every step.
Our platform is for users aged 21 and above only. Access by minors is strictly prohibited. Parents are requested to keep their devices and accounts out of reach of minors.
Warning Signs of Problem Gambling
Be alert if you notice these signs
- Spending more than your budget and feeling regret afterwards
- Placing more bets in an attempt to recover lost money
- Hiding your gambling from family or friends
- Neglecting work, studies, or family responsibilities
- Gambling with borrowed money or by drawing on savings
- Feeling restless or irritable when not playing
- Wanting to stop playing but being unable to — getting stuck in this cycle
If any of these signs appear in you, contact our support team without delay. Through tkegm's 24/7 live chat and the email [email protected], you can receive assistance in both Bengali and English.
Our Protection Tools
tkegm provides several effective tools to help you play in a controlled and enjoyable way.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased — only reduced. This is the simplest way to keep your budget under control.
Time-Out
If you want to take a temporary break, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours up to several weeks.
Self-Exclusion
If you feel you need to stop playing entirely, start the self-exclusion process. This is a powerful step for long-term protection.
Reality Check
You will be reminded at regular intervals how long you have been playing and how much you have spent. This awareness helps prevent excessive play.
24/7 Support
Contact our team at any time. Whether by live chat or email, you can get direct support in Bengali through both channels.
Age Verification
Age verification is mandatory when registering on tkegm. Only users aged 21 and above can open an account and play.
How to Activate Self-Exclusion?
Self-exclusion is a straightforward process. Follow the steps below:
Log in to your tkegm account
Log in on the tkegm Login page using your username and password.
Open Account Settings
Click the profile icon and go to the "Account Settings" or "Responsible Gaming" menu.
Select the Self-Exclusion option
Choose your preferred duration — there are separate options for a temporary break or a permanent closure.
Confirm
Verify your identity and confirm your decision. The exclusion will take effect immediately.
Contact Us for Support
If you experience any issues, contact us via live chat or at [email protected] — we are available 24/7.
Deposit Limits & Spending Control
The minimum deposit amount on tkegm is ৳300. However, you can set an even lower limit if you choose. It is possible to create a spending limit on a daily, weekly, or monthly basis.
Once a deposit limit is set, it takes effect immediately. Limits can be reduced straight away, but increasing a limit requires a waiting period — this protects you from making decisions based on impulse.
This limit applies to deposits made through bKash, Nagad, Rocket, Upay, or bank transfer. Set a budget that matches your financial situation and use that as your limit.
Healthy Gaming Tips
- Set a fixed budget before you start playing and stick to it.
- See gambling as entertainment, not a source of income.
- Do not place more bets in an attempt to recover lost money.
- Avoid playing if you are under the influence of alcohol or any other substance.
- Make spending time with family and friends your highest priority.
- Take regular breaks and monitor your own mental state.
Protection of Minors
tkegm strictly follows an age 21+ policy. Age verification is mandatory to access our platform. As an extra precaution, we have a few requests for parents:
Device Protection
Use a password or biometric lock on your mobile or computer to prevent children from accessing your account. Consider using parental control software on your browser.
Keep Account Information Secure
Never disclose your tkegm username, password, or payment details in front of underage family members. Do not leave your device unattended while logged in.
Open Conversations
Have an open discussion with your children about the risks of online gambling. Help them understand that this is an entertainment activity for adults only.
Need Help? We Are Here
Seeking help when gambling becomes a problem is not a weakness — it is a courageous step. The tkegm support team is here for you seven days a week, twenty-four hours a day.
Contact us:
Live Chat
Use live chat for the quickest assistance. You can start a conversation instantly from any page — in both Bengali and English.
Email Support
For detailed issues, write to [email protected]. Our team will respond to your message.
Remember: you are not alone. Seeking help for problem gambling means moving toward a better life. tkegm always places your well-being at the highest importance.
Set your limits —
enjoy entertainment mindfully
Log in to your tkegm account now to set up tools or get support, or find answers to responsible gaming questions on our FAQ page.