tkegm's Privacy Policy

1. Introduction & Scope

tkegm ("we", "our", or "platform") is an online casino and betting service provider operating for Bangladeshi users. When you visit the tkegm website, open an account, play games, or use any service, you agree to the terms of this privacy policy.

The purpose of this policy is to clearly inform you what types of information we collect, why we collect it, and how we keep it secure. We believe that a lasting relationship is built on transparency and trust.

This privacy policy complements our terms and conditions and should be read together with them. By using any tkegm service, you consent to this policy.

2. What Information We Collect

tkegm collects information in a fair and necessary manner. The types of information collected are outlined below:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (when identity verification is required)
• Address and country

2.2 Financial Information

• Payment method details — such as information related to bKash, Nagad, Rocket, Upay, or bank transfers
• Transaction history: deposits, withdrawals, and bonus activity
• Account balance information

2.3 Technical Information

• IP address and device type
• Browser type and operating system
• Website usage logs and session data
• Data collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Game history and preferences
• Bet amounts and outcomes
• Session duration and activity type

3. Purpose of Data Use

tkegm uses collected information for the following specific purposes:

• Account Management: For registering your account, verifying your identity, and maintaining your profile.
• Service Delivery: For running gaming, betting, financial transactions, and all related services smoothly.
• Security Assurance: For investigating and verifying to prevent fraud, illegal activity, and money laundering.
• Customer Support: For resolving issues via 24/7 live chat or email.
• Improvement & Research: For enhancing platform quality and analysing user experience.
• Responsible Gaming: For monitoring users' gaming behaviour and providing support when needed.
• Legal Compliance: For adhering to applicable laws and regulations.
• Communication: For informing you about important updates, policy changes, or account-related matters.

We do not use your information beyond the purposes stated above. Each use of data has a clear and legitimate basis.

4. Data Sharing & Disclosure Policy

tkegm does not sell your personal information to third parties. However, information may be shared in a limited way in the specific circumstances below:

4.1 Service Provider Partners

Information is shared with game developers, payment processors (bKash, Nagad, Rocket, Upay, and banking partners), and technology support providers only to the extent necessary for delivering services. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in response to a court order, legal process, or a legitimate request from a government authority. In such cases, we provide only the information legally required.

4.3 Fraud & Security

Information related to suspicious activity may be shared with fraud prevention and anti-money laundering organisations.

4.4 Business Transfer

In the event of a business merger or acquisition, user information may be transferred. We will notify you in advance in such circumstances.

5. Data Protection Measures

tkegm has implemented industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• Secure Servers: Our data is stored on servers protected by firewalls and intrusion detection systems.
• Access Controls: Only authorised staff can access your information on a need-to-know basis.
• Regular Audits: System security is regularly tested and updated.
• Password Hashing: Your password is never stored in plain text; advanced hashing technology is used.

However, no method on the internet is 100% secure. While we ensure the highest level of protection, absolute security cannot be guaranteed. It is your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

6. Cookies & Tracking Technologies

tkegm uses cookies and similar technologies to improve website functionality and analyse user experience.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, verify security, and save preferences. Disabling these cookies will prevent the website from functioning properly.

6.2 Analytical Cookies

These cookies are used to analyse website traffic, usage patterns, and performance. The information collected is generally anonymous.

6.3 Cookie Controls

You can disable or delete cookies through your browser settings. Please note that disabling cookies may limit certain services.

7. Third-Party Services & Links

The tkegm platform may include content from various game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, and PG Soft. These third parties have their own privacy policies, which are outside tkegm's control.

Payment gateways (bKash, Nagad, Rocket, Upay, and banking services) process your transaction information according to their own policies. tkegm is not responsible for the data protection practices of these organisations.

We recommend that you read the privacy policies of these third-party organisations separately.

8. Data Retention

tkegm does not retain your information for longer than necessary:

• Active Accounts: For the entire duration your account remains active.
• Closed Accounts: Financial and identity-related information is retained for a defined period after account closure to meet legal obligations.
• Transaction Records: For the period required under financial regulations.
• Gaming Logs: For a defined period for system security and dispute resolution.

Once the retention period expires, data is securely deleted or anonymised.

9. Your Rights

As a tkegm user, you have the following rights over your own information:

• Right to Know: You may request to know what information we hold about you and how it is used.
• Right to Rectification: You may request correction of your information if it is inaccurate or incomplete.
• Right to Erasure: In certain circumstances you may request deletion of your information, though it may not be possible to delete all data where legal obligations apply.
• Right to Restrict Processing: In certain circumstances you may request that the use of your information be limited.
• Right to Object: You may object to your information being used for a specific purpose.
• Right to Data Portability: You may request your information in a structured and readable format.

To exercise these rights, contact us at [email protected]. We will review your request as soon as possible.

10. Protection of Minors

tkegm is strictly prohibited for anyone under 21 years of age. We do not knowingly collect information from anyone under 21.

Age is verified at the time of registration. If a user registers with a false age and this is later proven, their account will be immediately closed and the associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

11. Changes to the Privacy Policy

tkegm reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• By displaying a clear notice of the change on the website.
• By sending a message to your registered email address.
• By noting the date of the latest update at the top of the policy.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

12. Contact & Complaints

If you have any questions, comments, or requests about this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Direct chat 24/7 via the website
• Support Languages: Bengali and English

We will review your request with the highest priority. Identity verification may be required for requests related to personal information.

Your privacy is our priority at tkegm. We are always committed to protecting your information.